How long will my order take?

For Memorial Tree purchases, please allow 1-2 business days to receive your E-Certificate via email. Once your memorial trees have been planted, you will receive an email with the GPS coordinates.

For physical keepsake and memorial products, you will receive an email with tracking information once your order has been shipped. Due to the custom nature of our products, there is a processing time of 7-10 business days prior to the order being ready to ship. As you are selecting shipping options please know that those time windows only reflect the shipping period, not the processing time. For example, a shipping option allowing for 1-3 days, means that after our 7-10 day window, the shipment should only then take 1-3 days, however, with uncertain times surrounding COVID-19, shipping providers may have add additional delay beyond our control.

Where is my order?

You can easily check your order status and track your shipment by visiting the Track Your Order page.

What is your return policy?

Memorial Trees:

Memorial Trees are non-refundable

Physical Keepsake Products

We take pride in all our products and your satisfaction is very important to us. If you are unsatisfied with your order, please contact us at shop@mykeeper.com. Kindly include the following information in your return request email:

• Your Order Number
• The product name
• A photograph of the product

Please allow 3-5 business days for our team to review your return request.  

Due to the custom nature of our products, we do not offer refunds for products, unless there is a product defect or an error. Orders can be returned within 30 days from the date your received your order.

All returned or unclaimed orders will be credited to the original card used for purchasing. Shipping costs are non-refundable. Please be aware it may take up to 1 billing cycle before you see this refund as a credit.

In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately.