Shipping & Return Policy - Keeper Store

How long will my order take?

Due to the custom nature of our products, there is a processing time of 7-10 business days prior to the order being ready to ship. As you are selecting shipping options please know that those time windows only reflect the shipping period, not the processing time. For example, a shipping option allowing for 1-3 days, means that after our 7-10 day window, the shipment should only then take 1-3 days, however, with uncertain times surrounding COVID-19, shipping providers may have add additional delay beyond our control.

 

Where is my order?

You can easily check your order status and track your shipment by visiting the Track Your Order page.

 

What is your return policy?

We take pride in all our products and your satisfaction is very important to us. If you are unsatisfied with your order, please contact us at shop@mykeeper.com. Kindly include the following information in your return request email:

  • Your Order Number
  • The product name
  • A photograph of the product

Please allow 3-5 business days for our team to review your return request.  

Due to the custom nature of our products, we do not offer refunds for products, unless there is a product defect or an error. Orders can be returned within 30 days from the date your received your order.

All returned or unclaimed orders will be credited to the original card used for purchasing. Shipping costs are non-refundable. Please be aware it may take up to 1 billing cycle before you see this refund as a credit.

In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately.

 

What do I do if my image(s) are low quality?

We always recommend uploading the highest image resolution possible to ensure your item is printed beautifully. Please review the product preview carefully before placing your order to ensure that you are satisfied with the quality and placement of the images on the product.

 

Do you provide custom product design services?

If you have a custom product order, our team of graphic designers would be more than happy to assist you. Please email us at shop@mykeeper.com and include the product type and number of photos you wish to include in your project, and we will provide you a quote!

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